Frequently Asked Questions

Everything you need to know about TiCi NatureLab

Orders & Shipping

Standard delivery takes 5–7 business days. Express delivery takes 2–3 business days. We ship Monday to Saturday across India.

Yes! Orders above ₹999 qualify for free standard shipping. Orders below ₹999 have a flat shipping charge of ₹120.

All plants are heat-packed in insulated boxes with moisture-retaining materials to ensure safe delivery. Tissue culture plants are shipped in their sealed cups.

Yes, use our Track Order page with your order number and phone number to get real-time status updates.

Yes, we deliver pan-India to all states and union territories.

Products & Plants

Tissue culture plants are lab-grown in sterile conditions, making them completely free of pests, algae, and pathogens. They're the cleanest plants you can add to your aquarium.

Yes! We offer a 100% live arrival guarantee. If your plants arrive damaged or dead, send us photos within 24 hours and we'll replace or refund them.

Beginner: Easy to grow, tolerant of various conditions. Intermediate: Requires stable parameters and good lighting. Expert: Demanding, requires CO2, strong lighting, and precise water chemistry.

Yes! Contact us via WhatsApp or email and we'll do our best to source rare plants for you.

Float the bag for 15 minutes, then slowly introduce tank water. For TC plants, rinse the gel gently before planting. Allow 2–4 weeks for full acclimatization.

Payments & Returns

We accept UPI (PhonePe, GPay, Paytm), Bank Transfer (NEFT/IMPS), Cash on Delivery (COD), and Credit/Debit cards.

Orders can be cancelled within 2 hours of placement. After that, if the order has been dispatched, it cannot be cancelled.

We accept returns for DOA (dead on arrival) plants within 24 hours of delivery. Send clear photos of the damaged plant to our WhatsApp within 24 hours.

Refunds are processed within 5–7 business days after we verify the return. UPI refunds are fastest, bank transfers may take longer.