Frequently Asked Questions

Everything you need to know about TiCi NatureLab

Orders & Shipping

Standard delivery takes 5–7 business days. Express delivery takes 2–3 business days. We ship Monday to Saturday across India.

All plants are packed in boxes with ice packs to ensure safe delivery. Tissue culture plants are shipped in their sealed cups.

Yes, use our Track Order page with your order number and phone number to get real-time status updates.

Yes, we deliver pan-India to all states and union territories.

Products & Plants

Tissue culture plants are lab-grown in sterile conditions, making them completely free of pests, algae, and pathogens. They're the cleanest plants you can add to your aquarium.

Beginner: Easy to grow, tolerant of various conditions. Intermediate: Requires stable parameters and good lighting. Expert: Demanding, requires CO2, strong lighting, and precise water chemistry.

Yes! Contact us via WhatsApp or email and we'll do our best to source rare plants for you.

Float the bag for 15 minutes, then slowly introduce tank water. For TC plants, rinse the gel gently before planting. Allow 2–4 weeks for full acclimatization.

Payments & Returns

We accept UPI (PhonePe, GPay, Paytm), Bank Transfer (NEFT/IMPS) and Credit/Debit cards.

If the order has been invoice generated, it cannot be cancelled.